Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.kelivo.store. By making a purchase, you agree to comply with this policy.

Eligibility for Returns and Refunds

Return Window

You may return eligible items within 30 days of the original purchase date. The item must be in its original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Items marked as final sale
• Digital downloads or software
• Gift cards

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (713) 764-6334. Provide your order number and reason for return. We will provide instructions and a return authorization if applicable.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped). Original shipping fees are non-refundable.

Refunds

Processing Time

Once we receive and inspect your return, we will process your refund within 10 business days. Refunds will be issued to the original payment method.

Partial Refunds

Partial refunds may be issued if the returned item shows signs of use, damage, or missing components not due to our error.

Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery at [email protected] or +1 (713) 764-6334. Provide photos of the damage or defect, and we will arrange a replacement or refund.

Customer Responsibilities

You are responsible for:

• Ensuring return items are securely packaged to prevent damage during transit
• Including all original accessories and documentation
• Using a trackable shipping method for returns

Contact Information

For questions about this policy or to initiate a return, contact us:

• Email: [email protected]
• Phone: +1 (713) 764-6334
• Address: 7482 Southeast 14th Drive, Houston, Texas 77035, United States

Policy Updates

We reserve the right to update this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to https://www.kelivo.store.